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Statute

1. General Provisions

  1. Seller provides the Services in accordance with these Terms and generally applicable laws.
  2. The Services are provided through the Store’s website 24 hours a day, 7 days a week.
  3. The Seller makes these Terms available on the Store’s website and may make them available in the Customer’s Account or attach them to e-mails declaring acceptance of Customer offers. The Customers can at any time: access the General Terms and Conditions, register them, obtain them and reproduce them by printing or saving them on a data carrier.
  4. The information on the Store’s website does not constitute an offer from the Seller within the meaning of Article 66 of the Civil Code, but merely an invitation to the Customers to make offers for the conclusion of a contract, in accordance with Article 71 of the Civil Code .
  5. To use the Shop, the Customer must have a data communication device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as a active and correctly configured e-mail account.
  6. The use of the Shop may incur costs for internet access and data transmission, to the extent established in the agreement with the telecommunications operator used by the Customer.

2. Registering an account in the store

  1. The Agreement for the provision of the Customer Account Service is concluded for an indefinite period of time when the Seller confirms the registration of the Customer Account.
  2. The subject of this Customer Account Service is the provision of a Customer Account panel, which makes it possible, among other things, to manage the Customer’s data and orders.
  3. A voluntary and free registration is required to create a customer account. This is done by completing and sending a registration form to the Seller, which is made available on the website of the Store.
  4. The condition for the correct completion of the registration form is the completion of all mandatory and optional fields thereof, using true, complete and customer-related data or information.
  5. Before sending the registration form, the Customer must confirm, by ticking the relevant box, that he has read the General Terms and Conditions and accepts its provisions.
  6. Before sending the registration form, the Customer may, by ticking the appropriate box, voluntarily declare that he consents to the processing of his personal data for marketing purposes by the Seller.
  7. The Seller informs that the marketing purposes mentioned above may include, in particular, the sending of commercial information by the Seller, using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
  8. Sending the registration form to the Seller is done using the functionality of the Shop and via the Shop.
  9. The use of an Account of the Customer is possible after creating and then logging in with a suitable login and password.
  10. Termination of the agreement for the provision of the Customer Account Service can be done without giving reasons and at any time by using its functionality or by sending a statement to that effect from the Customer to the Seller, for example by e-mail or letter.

3. Basic Shop Features

  1. The Seller makes the following basic functions of the Shop available to the Customers:
    1. provision of a contact form,
    2. notice of Goods,
    3. recommend Goods,
    4. adding Goods to a wish list,
    5. making available an advertising offer of the Goods on social media.

2.To use the functionality of the contact form, it is necessary to fill in the required fields, enter the requested content and then send a message to the Seller. The Seller will respond immediately, using the functionality of the Shop, by telephone or electronically by sending an e-mail.

3. To be informed about the availability of the Goods, you can use the functionality to request the availability of Goods. The Seller will immediately provide this information, using the functionality of the Shop, by sending an e-mail message.

4. To recommend Goods to third parties, you may use the Recommend Goods functionality. The purpose of the functionality is to make the Goods recommendation form available so that a message about the Goods can be sent to a third party specified by the Customer.

5. In order to use the functionality of adding Goods to a wish list, the Goods must be added to the wish list after logging into the Customer’s Account. The purpose of the functionality is the temporary storage in the Customer’s Account of a web page with an advertising offer for Goods.

6. To use the functionality of making the promotional offer of the Goods available on social media, the buttons assigned to these media, which are published in the advertising offer section of the Goods, must be used. A user account in the selected social media is required to use this functionality.

7. The use of some of the aforementioned functionalities may require having a customer account and logging into it. The Seller reserves the right to temporarily disable or introduce new functionalities.

4. Orders via the Shop

  1. Orders for Goods can be placed through the Shop’s website 7 days a week, 24 hours a day using the “Shopping Basket” function. As soon as the order list of Goods in the basket has been completed, the Customer proceeds with the execution of the order.
  2. Once the order list of Goods has been completed, the Customer enters or selects in the basket:
    1. billing information
    2. delivery information, including the method and address of delivery,
    3. the method of payment.
  3. The placing of an order is preceded by the receipt by the Customer, via the display in the Shopping Basket area, of information on the total price of the order, including taxes and related costs, in particular the costs of Delivery and payment.
  4. Placing an order can be done via the appropriate button in the Shopping Basket and means that the Customer makes an offer to the Seller to conclude a sales contract for the Goods that are part of the order.
  5. Before submitting the order form, the Customer must declare, by ticking the appropriate box, that he has read the General Terms and Conditions and accepts its provisions.
  6. An order placed may be modified by the Customer until the Seller receives information regarding the shipment of the Goods.
  7. The modification of the order may include cancellation, partial cancellation, extension with additional Goods, change of delivery address.
  8. The Seller shall immediately inform the Customer of the impossibility of accepting the order in the event of circumstances causing it. This information is provided by telephone or e-mail. The information may include a rejection of the offer in its entirety or include the following proposals to change the order:
    1. rejection of the offer for the unfeasible part, resulting in a recalculation of the contract value, 
    2. to divide the Goods to be delivered into a part for which Delivery is possible and a part for which Delivery will take place at a later time, which will not result in a recalculation of the order value.
  9. Acceptance by the Seller of the Customer’s offer, subject to the amendment referred to in the above point, is considered a new offer that must be accepted by the Customer in order to conclude the Purchase Agreement.
  10. Confirmation of acceptance of the order by the Seller takes place by immediate sending of an e-mail message. This notice contains the terms of the Purchase Agreement agreed between the parties and the Customer in the order form, so that any errors can be detected therein. If such an error is discovered, the Customer may notify the Seller by sending an e-mail message stating the correct details.
  11. The confirmation of the acceptance of the order is equivalent to the acceptance by the Seller of the offer made by the Customer to conclude the Purchase Agreement.

5. Sale

  1. The Seller provides the Customers with the service of distance selling of Goods.
  2. The subject matter of the Sales Agreement includes the Seller’s obligation to transfer and release ownership of the Goods to the Customer, the Customer’s obligation to collect the Goods and the price of the Goods to the Seller to pay.
  3. The Seller reserves the right to conduct promotional campaigns, which in particular consist of reducing the price of the Goods or Services until a certain date or exhausting the stock of Goods subject to promotion.
  4. By concluding the sales contract, the Seller undertakes to deliver the Goods to the Customer without defects.
  5. The conclusion of the sales contract takes place at the time of confirmation of the acceptance of the Customer’s order by the Seller.
  6. The delivery of the Goods takes place at the time stated in the description of the Goods.
  7. The delivery time of the Goods may be changed in case of a change of the order by the Customer.
  8. The release of the Goods takes place:
    1. if the Customer chooses the option of Delivery by Carrier, on Working Days at the address specified by the Customer,
    2. if the Customer chooses the option of delivery by a parcel machine via the carrier, on Working Days to a parcel machine chosen by the Customer,
    3. if the Customer prefers to collect the Goods in person, from the Store’s premises on Business Days after prior arrangement with the Seller.
  9. Detailed information about the available delivery methods, carriers and associated costs are published on the website of the Store and the Customer is informed about this during the ordering process.
  10. The Goods will not be released until the Customer has paid for them.
  11. Confirmation of the release of the Goods to the Carrier for delivery can be made by sending an email to the Customer’s email address.
  12. The risk of accidental loss of or damage to the goods passes to the consumer upon delivery to the consumer.
  13. If the Customer chooses delivery via a Carrier, it is recommended that the delivered shipment is examined by the Customer in the presence of the Carrier.
  14. If the shipment appears to be damaged, the Customer has the right to request the Carrier to draw up a proper protocol.

6. Payments

  1. The payment value for the Sale is determined on the basis of the price list of the Goods available on the Seller’s website at the time of ordering the Goods.
  2. The prices stated on the Store’s website next to the Goods given are gross prices stated in available currencies and include the value of VAT, while they do not include the cost of the Delivery of the Goods and the method of payment chosen.
  3. The Customer bears the transaction costs and the costs for the delivery of the Goods.
  4. The total price of the order, indicated before placing the order and after selecting the mode of Delivery of the Goods and payment in the shopping cart area, includes the price of the Goods ordered, together with the tax and all related costs, in particular the Delivery and transaction costs.
  5. The total price of the order is binding on the Seller and the Customer.
  6. The Seller allows the following payment methods for the Sales Services provided:
    1. cash on delivery from the carrier,
    2. by traditional bank transfer to the Seller’s bank account,
    3. through the external payment system Przelewy24, operated by PayPro SA with headquarters in Poznań (60-198), ul. Pastelowa 8, registered in the business register of the National Court under KRS No.: 0000347935, NIP: 7792369887 and REGON: 301345068.
    4. via the external payment system PayPal, operated by PayPal S.à rl et Cie, SCA, based in Luxembourg.
  7. The due date for payment of the amount due is at the time of delivery of the Goods.
  8. The customer is obliged to pay:
    1. at the time of delivery of the Goods – if the method of payment is cash,
    2. within 7 days – if you have chosen the traditional payment method bank transfer,
    3. when placing the order – in case of choice of payment method via an external payment system.
  9. Reimbursement of the payment by the Seller will be made immediately, at the latest within 14 days after the occurrence of the cause, in case of:
    1. odstąpienia od umowy przez Konsumenta,
    2. rezygnacji przez Klienta z zamówienia lub części zamówienia opłaconego przed realizacją,
    3. uznania przez Sprzedawcę roszczenia objętego zgłoszeniem reklamacyjnym w całości lub części, na podstawie powszechnie obowiązujących przepisów.
  10. Payment will be refunded to the same payment method used by the Customer in the original transaction, unless the Customer agrees to another solution that does not entail any costs for the Customer.
  11. The Seller is not obliged to reimburse the Customer for additional costs for the Delivery of the Goods if the Customer has chosen a method of delivery of the Goods other than the least expensive ordinary delivery method offered by the Seller.

7. Newsletter

  1. The subject of this Newsletter Service is the provision of commercial information by the Seller to the Customer’s e-mail address.
  2. To order the Newsletter Service, it is necessary to use the appropriate field for activating the Newsletter in the registration form or in another form made available by the Seller on the Shop’s website.
  3. A condition for correctly ordering the Newsletter service is providing the Customer’s e-mail address. Providing this information is voluntary, but is necessary to be able to provide the Service and to conclude an agreement about it.
  4. Before sending the order form for the newsletter service, the Customer may voluntarily declare by ticking the relevant box that he consents to the processing of his personal data for marketing purposes by the Seller.
  5. The Seller informs that the marketing purposes mentioned above may include, in particular, the sending of commercial information by the Seller, using the Customer’s contact details. The consent referred to in the above point may be withdrawn at any time.
  6. Sending the order form for the Newsletter Service to the Seller is done using the functionality of the Shop and via the Shop.
  7. (7) The contract for the provision of the newsletter service is concluded for an indefinite period of time when the Seller confirms the Customer’s subscription to the newsletter list.
  8. The contract for the newsletter service can be canceled at any time without giving reasons, including by using the functionality of the Shop or by unsubscribing via the deactivation link in the message section of the newsletter, as well as by sending a notice to that effect. statement from the Customer to the Seller, for example in an e-mail message or a letter.

8. Warranties

  1. Goods may be covered by a warranty from the Seller, manufacturer or distributor.
  2. The guarantee is provided by the presentation of a guarantee statement, which specifies the obligations of the guarantor and the rights of the Customer if the Goods do not have the properties specified in this statement.
  3. Together with the Goods covered by the warranty, the Seller will issue the warranty certificate to the Customer.

9. Complaints

  1. Complaints can be made under the warranty or guarantee, if granted.
  2. If the goods are under warranty, the Consumer has the right to complain about the goods using the rights under the warranty by submitting a complaint through the Seller or directly to the guarantor. If the Consumer exercises his warranty rights, the period for exercising the warranty rights is suspended from the date on which he has notified the Seller of the defect. The period continues to run from the date of the guarantor’s refusal to fulfill the obligations under the guarantee or from the ineffective expiry of the period for its fulfillment.
  3. The right to exercise warranty rights applies regardless of any rights under the warranty. The exercise of rights under the warranty does not affect the seller’s liability under the warranty.
  4. Warranty claims may be submitted by letter or e-mail to Seller’s postal or e-mail address. It may be submitted using the form whose model is attached to the Conditions, but this is not mandatory.
  5. It is recommended that the contents of the submitted warranty claim include the following:
    1. contact details of the consumer for the purpose of handling the complaint and related correspondence,
    2. the bank account number of the consumer used, if applicable, for the refund of the money,
    3. a description of the problem and the identification details of the consumer.
  6. In the event that the warranty complaint relates to goods, the Consumer is obliged to deliver or send the complained goods to the Seller’s address at the Seller’s expense so that the complaint can be dealt with by the Seller.
  7. The Seller acknowledges complaints for:
    1. rękojmi w terminie 14 dni od daty zgłoszenia,
    2. ewentualnej gwarancji, w terminie określonym w warunkach gwarancji
  8. The seller informs the consumer about the way in which the complaint received has been resolved:
    1. under warranty by e-mail or by post, depending on the preference of the consumer or the method of submitting the complaint,
    2. under any guarantee in the manner stated in the guarantee conditions.
  9. If the warranty complaint relates to goods that are sent to the consumer after acknowledgment of the complaint, the seller will deliver or send the goods to the consumer’s address.
  10. The refund of monies in connection with a warranty claim will be made by the method of bank transfer to a bank account or by money order, according to the wishes of the Consumer.
  11. The application of warranty rights is excluded for Customers who are not Consumers.

10. Out-of-court complaint handling and compensation

  1. The consumer can use the following extrajudicial complaints and appeal procedures:
    1. submitting a request for the settlement of a dispute arising from a concluded purchase contract to a permanent arbitration court for consumers, which is part of the Trade Inspectorate and whose address, given its jurisdiction, can be determined via the website of the Office for Competition and Consumer Protection , which is maintained at the URL https://uokik.gov.pl/wazne_adresy.php#faq596,
    2. submission of a request for the initiation of a mediation procedure for the amicable settlement of a dispute between a consumer and a seller to the inspector of the Voivodeship of the Trade Inspection, whose address, given its competence, can be determined via the website of the Office for Competition and Consumer Protection, which can be found at the URL https://uokik.gov.pl/wazne_adresy.php#faq595,
    3. using the assistance of a district or municipal consumer ombudsman or of a civil society organization whose duties include consumer protection,
    4. lodging a complaint through the EU ODR online platform, available at the URL http://europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
  2. Detailed information on the procedure for the out-of-court handling of complaints and the handling of claims, as well as the rules for access to these procedures, can be found in the offices and on the websites of the entities mentioned in point 1. 3. The list of entities and institutions performing tasks related to the out-of-court settlement of consumer disputes and detailed information on this subject can be found on the website of the Office for Competition and Consumer Protection, which can be found at the URL https://www . uokik.gov.pl .

11. Withdrawal

  1. The provisions on consumers’ right of withdrawal contained in this article apply to a natural person who concludes a contract that is directly related to his business activity, if the content of that contract shows that it is not of a professional nature for that person, that with derives in particular from the object of its business activity, which is available on the basis of the provisions on the central register and information on business activities.
  2. The consumer may withdraw from the contract, including the purchase contract, without giving any reason within 14 days, subject to the standards set out in the content of the instruction on withdrawal from the contract, which is appended to the regulations.
  3. The consumer can withdraw from an agreement by sending a statement of withdrawal to the seller. The statement can be drawn up on a form, a model of which is attached to the Conditions.
  4. Immediately, but no later than 14 days after the date on which the consumer has withdrawn from the contract, he is obliged to return the goods to the seller or hand them over to a person authorized by the seller. It is sufficient to return the goods before the deadline has expired. This provision does not apply if the Seller has offered to collect the Goods itself.
  5. The consumer is liable for any diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  6. If the agreement is dissolved, it is deemed not to have been concluded. If the consumer has made a statement of withdrawal before the seller has accepted his offer, the offer is no longer binding.

12. Data Processing and Cookies

  1. Information on the conditions for the processing of personal data can be found in the Privacy and Cookie Policy of the Shop.
  2. Information about the cookies used can be found in the Shop’s Privacy and Cookie Policy.

13. License Conditions

  1. The Seller grants to Customers using the Store a free license for their own personal use and to enable them to use the Store, subject to these terms and conditions.
  2. The name of the Store, the graphic design of the Store, the structure of the Store, the Store, source or aggregate code of the Store, the web pages used to operate the Store, and any documents required by the Seller developed in connection with the provision of the Store, including related works, including the General Terms and Conditions and other documents or messages sent in connection with the service, constitute works within the meaning of copyright. The Seller does not transfer to the Customer the economic copyrights in the Shop or works contained therein, nor the right to grant permission to possess and use the economic copyrights in these works or the Shop,
  3. The right to use the Shop and related works applies to the following areas of exploitation: recording and reproduction in the memory of a telecommunication device at a chosen place and time and access and reproduction via a telecommunication device at a chosen place and time.
  4. The customer is not permitted to: lend, rent or resell the works or any part thereof, as well as create derivative works based on them, make changes to the works, remove any proprietary or copyright notices on the works, use the works for purposes that conflict with applicable common law or ethical and moral standards.
  5. The license is unlimited in time, unlimited in territory and non-exclusive and applies to the entirety of the Shop and associated works. The Seller retains the exclusive right to decide to maintain the integrity of the Store.
  6. By publishing any content in the Store, in particular: comments or opinions, the Customer grants to the Seller a free, time-limited, territorially unlimited and non-exclusive license to use it in the following areas of exploitation: publication in the zone of the Store’s website, storage and reproduction in the memory of a telecommunication device at a place and time chosen by the Customer, access and display via a telecommunication device chosen by the Customer, while retaining the right to grant a sub-licence as referred to in the above points, in order to enable the Customers to use the Store.
  7. The Customer acknowledges that it is prohibited to provide content to or through the Store:
    1. illegal,
    2. that may mislead other Customers
    3. content that violates the personal interests of Customers, Seller or third parties,
    4. content that is generally considered offensive, vulgar or contrary to public decency, in particular: pornographic content, content that promotes the use of drugs or excessive alcohol consumption, content that promotes racism, xenophobia or hate speech.
  8. The Seller has the right to remove or moderate content that violates the Terms of Use.

14. Applicability and revision of the Rules of Procedure

  1. The General Terms and Conditions come into force within 3 days of their publication on the website of the Store.
  2. The General Terms and Conditions can be changed as a result of changes in the law regarding the provision of Services, as well as as a result of technical or organizational changes with regard to the services provided by the Seller.
  3. The Terms and Conditions are modified by the publication of their new content on the Store’s website.
  4. An amendment to the General Terms and Conditions does not apply to Purchase Agreements concluded before the date of the amendment.
  5. Information about changes to the Terms and Conditions will be published on the section of the Store’s website within 3 days before the new version takes effect.
  6. The Seller will send information about changes to the Terms electronically if the parties are bound by an agreement for an indefinite period.

15. Final Provisions

  1. The meaning of capitalized terms is as explained in the section describing the definitions used in the Terms.
  2. The Seller is not liable for:
    1. interruptions in the proper functioning of the Shop and poor service due to force majeure, with regard to Customers who are not Consumers,
    2. interruptions in the proper functioning of the Shop and poor provision of Services to Customers who are not Consumers, caused by technical operations or reasons attributable to entities through which the Seller provides Services,
    3. benefits lost by Customers who are not Consumers.
  3. If it is not possible to resolve amicably a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland in circumstances where the provisions of their national law provide for such a possibility, the court having jurisdiction to resolve the dispute is the court having jurisdiction over the Seller’s registered office.
  4. With regard to Customers who are not Consumers or Consumers who do not reside in the territory of the Republic of Poland, if the provisions of their domestic law provide for such possibility, the law of the Republic of Poland shall apply to the performance of the Seller concluded agreement and the settlement of related disputes. (5) The provisions of the Terms are not intended to exclude or limit the rights of a Customer who is a Consumer under the provisions of local general law.
  5. With regard to agreements concluded with the Seller, in the event of any conflict between the General Terms and Conditions and the generally applicable legislation of the Consumer’s country, such legislation shall apply.
  6. If any provisions of the terms and conditions prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the terms and conditions. The invalid or ineffective provisions will be replaced by a provision that corresponds to what the parties have agreed or would have agreed if they had included such a provision in the terms and conditions.

16. Definitions used in the Rules of Procedure

Working days are weekdays from Monday to Friday, excluding holidays.

Delivery is the process of delivery of the Goods to the Customer at the destination specified by the Customer, performed by a Carrier.

The Customer is a natural person, provided that he or she has full legal capacity or limited legal capacity in cases governed by generally applicable laws or provided that he or she has the consent of his or her legal representative, as well as a legal person or an organizational unit without legal personality, to which generally applicable laws confer legal capacity, which enters into an agreement with the Seller for the provision of Services.

A Customer Account is a panel through which the Customer’s orders can be managed through the Store, subject to registration and login.

Consumer is a Customer who is a natural person and who enters into an agreement for a purpose that is not directly related to his business or professional activity.

Shopping Cart is a functionality of the Store that allows the Customer to fulfill orders for Goods.

Parcel Locker is an automated box or postal terminal used to receive parcels of Goods. Carrier is the entity that, in conjunction with the Seller, arranges the delivery of Goods.

Terms are these contractual terms, the subject of which is the provision of Services electronically by the Seller to Customers, through the Shop.

Shop is a retail store operated by the Seller through a website available on the Internet at URL: epicstatues.com/thorgal.

The Seller is Epic Comic Art Sp. z oo, located in Warsaw (02-390) at ul. Grójecka 210, registered in the Central Registry of Business Activities and Information maintained by the Ministry of Development under tax identification number (NIP) 7011074945 and statistics number (REGON) 521276405, which is the service provider, operator and owner of the Shop. The seller can be reached at the following telephone number: +48 698 713 936 and by e-mail: shop@epic-statues.com

A Sale is a Service for the sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer and release ownership of the Goods to the Customer, and the obligation of the Customer to take back the Goods and pay the Seller the specified price.

Goods is an item offered by the Seller in the space of the Store for the purpose of sale.

Service is a service provided by the Seller to the Customer on the basis of a contract concluded between the parties through the Store. The agreement is concluded within the framework of an organized system of distance contracts, without simultaneous physical presence of the parties.

INFORMATION ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL

CONTRACT WITHDRAWAL INSTRUCTIONS

The provisions in this instruction concerning the right of withdrawal for consumers apply to a natural person who concludes a contract directly related to his/her professional activity, if the content of this contract shows that it is not of a professional nature for this person, in particular as a result of the subject of his/her professional activity, made available on the basis of the provisions on the central register and information on business activities.

As a consumer, you have the right to revoke an agreement concluded in our shop within 14 days without giving reasons. The withdrawal period expires after 14 days from the date:

  1. the date on which you take possession of the goods or on which a third party designated by you, who is not the carrier, takes possession of the goods – in the case of a sales contract
  2. the conclusion of the contract – in the case of service contracts.

To meet the withdrawal deadline, it is sufficient that you send us information about the exercise of your right of withdrawal before the withdrawal period has expired.

To exercise your right of withdrawal, you must inform us: Epic Comic Art Sp. z oo with registered office in Warsaw (02-390) at 210 Grójecka Street, registered in the Central Register and Information on Business Activities maintained by the Ministry of Development, under NIP No. 7011074945 and REGON No. 521276405, e-mail : shop@epic-statues.com, of your decision to revoke this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When you cancel the agreement, you can use the model cancellation form, but this is not mandatory. The model form is attached to the conditions for providing electronic services within the Shop.

CONSEQUENCES OF WITHDRAWAL

If you revoke this contract, we will refund all payments received from you, including the costs of delivery of the goods (with the exception of additional costs resulting from your choice of a method of delivery other than the least expensive usual method of delivery offered by us), immediately and in any case no later than 14 days after the day on which we were informed of your decision to exercise your right of withdrawal.

We will refund the payment by the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, no costs are associated with this refund. We may withhold the refund until you have received the item or until you have provided us with proof of return, whichever occurs first.

If you have received an item in connection with a contract, you must return or hand over the item to us immediately and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract at the address of Epic Comic Art Sp. Like this.; 210 Grójecka Street, 02-390, Warsaw. The term is met if you return the item before the 14-day period has expired.

We point out that you must bear the direct costs of returning the item. You are only liable for any diminished value of the item as a result of your use of the item other than what was necessary to establish the nature, characteristics and functioning of the item.

COMPLAINT FORM (you can fill in and return this form if you want to make a warranty claim)

Addressee: Epic Comic Art Sp. z oo; 210 Grojecka Street, 02-390, Warsaw,

Name or surname of the customer:

Customer address:

Customer phone number:

Customer email address:

As contact details, which will be used to respond to the complaint and to conduct correspondence in connection with it, I indicate:

Mailing address:

e-mail address:

The complaint concerns:

goods:

the purchase agreement

an agreement to provide another service: other:

Date on which the cause of the complaint was indicated:

Description of the problem:

Requirement of the complaint:

rectification of the defect in the goods or service

replacement of the goods with goods without defects

reduction in the price of the goods

withdrawal from the contract

The seller informs:

The goods may be covered by a warranty from the manufacturer or distributor. In such a case, the customer has the right to claim the goods using the rights under the guarantee by submitting a complaint to the guarantor. Complaints can be lodged with the guarantor through the seller or directly with the guarantor. The Customer can exercise the warranty rights for physical defects of the goods independently of the rights under a warranty.

Signature of the submitter: